Effective Leadership and Management

    *dATES and times ARE TENTATIVE

    Program Overview

    The purpose of this professional development Program is to provide practical guidance to people who are new in leadership / management positions and have had only a limited amount of training, on how to be an effective leader and manager.

    The Management and Leadership training Program aims to encourage effective, collaborative methods of leadership and management. This comprehensive training Program helps delegates to learn how to leverage the leadership potential of team members within their organizations. Additionally, Program outcomes include the ability to focus on developing leadership skills, personal influence, as well as explore strategies for building a team of strong workers who will support each other, deal with tough problems efficiently, and take accountability. This training Program focuses on new supervisors or management personnel and offers a broad range of information and practical examples that will immediately impact work performance.

     

    Who Should Attend?

    The Effective Leadership and Management Skills Program will benefit first time managers, supervisors, team leaders, sales managers, HR professionals, project managers, change managers, new managers, who understand the need to know more about being an effective leader, also for staff looking to progress into a management position.

    Program contents

    • The nature and definition of leadership
    • Difference between leadership and management
    • Effective leadership behaviors
    • Leadership theories and styles
    • Interpersonal skills and effective communications
    • Conflict management
    • Building and motivating teams
    • Leadership and change
    • Ethical leadership
    • Measuring leadership performance
    • Emerging leadership issues

    PROGRAM FACILITATOR

    Allan Gardner, MHRM, PHR, SPHRi, CAHRI, SHRM-SCP, Chartered MCIPD

    With over 35 years of experience in the Human Resources field, Allan is a seasoned International Human Resource Professional, with a diverse background encompassing the successful management of Human Resource Departments in government, manufacturing, transportation, and service industries.  He has worked as HR Manager and Director for multi-national corporations in the United States, overseeing operations across the U.S., Mexico and Canada, as well as the Department of Homeland Security and Department of Energy in the U.S. government sector.   For the past nine years, he has worked in the United Arab Emirates and GCC countries as an HR Consultant and Expert Trainer, specializing in HR certification programs, as well as Talent Management, Business Execution, Strategic Planning, Performance Management, Managerial and Career and Succession Planning Programs.

    With a unique blending of academic and practical work experience, Allan is also an adjunct faculty member for Chifley Business School at Torrens University of Australia, Swiss Business School of Zurich, and Geneva Business School, Geneva Switzerland, teaching Human Resource, Management, Business Ethics, Leadership, Negotiation, Organizational Behavior, and Strategic Management Programs in MBA programs throughout UAE campus locations, as well as campuses in Bahrain, Kuwait, Qatar and Saudi Arabia. His passion and energy for Human Resources, coupled with a high level of expertise and keen presentation skills, have earned Allan a distinguished reputation as a Human Resource subject matter expert as well as an effective trainer and educator.

    Allan is an active member of SHRM and is a certified SHRM-SCP. He holds Human Resource Certification Institute certifications as a Professional in Human Resources (PHR) and became certified as a global Human Resource Management Professional (SPHRi) in May, 2012 following completion of the new global pilot certification program. He also holds Australian HR certification (CAHRI) as well as chartered MCIPD level membership in UK based Chartered Institute of Personnel Development (CIPD). Allan provides HR pre-certification training for SPHRi, PHRi, PHR, SPHR and CHRM programs as well as numerous specialized Human Resource topical subjects.

    He received his Master’s degree in Human Resource Management in 2003 from U.S. based Keller Graduate School of Management, graduating “with distinction”.

Coaching for Peak Performance

    *dATES ARE TENTATIVE

    Program Overview

    The Coaching and Mentoring Program provides necessary information and skills to enable the new supervisor or manager to develop the necessary tools to motivate workers and encourage them to meet or exceed job expectations. This program is not about teaching, instruction or telling employees what to do. The role of mentors and coaches is to ask their workers the right questions to promote greater self- awareness and more informed decision making. The role of mentors and coaches is not to solve problems, but to question how the best solutions might be found by using of participatory management methods.

    This one-day program will show how to build relationships with workers, utilizing motivational, team- building, and mutual trust techniques that will ultimately result in meeting the present and future needs of both employees and the organization.

    Who Should Attend?

    The target audience for this training are Supervisors, Managers and Team Leaders who want to achieve exceptional results and get higher performance from their team.

    Program Outlines

    • Define coaching and mentoring
    • The G.R.O.W. model
    • Identify the benefits of building & fostering trust with employees
    • Importance of feedback
    • Giving effective feedback while maintaining trust
    • Characteristics of a good coach
    • Linking mentoring and coaching to the organization’s purpose and strategy
    • Mentoring and coaching plan steps
    • Coaching styles
    • Barriers to effective coaching and mentoring

    PROGRAM FACILITATOR

    Allan Gardner, MHRM, PHR, SPHRi, CAHRI, SHRM-SCP, Chartered MCIPD

    With over 35 years of experience in the Human Resources field, Allan is a seasoned International Human Resource Professional, with a diverse background encompassing the successful management of Human Resource Departments in government, manufacturing, transportation, and service industries.  He has worked as HR Manager and Director for multi-national corporations in the United States, overseeing operations across the U.S., Mexico and Canada, as well as the Department of Homeland Security and Department of Energy in the U.S. government sector.   For the past nine years, he has worked in the United Arab Emirates and GCC countries as an HR Consultant and Expert Trainer, specializing in HR certification programs, as well as Talent Management, Business Execution, Strategic Planning, Performance Management, Managerial and Career and Succession Planning Programs.

    With a unique blending of academic and practical work experience, Allan is also an adjunct faculty member for Chifley Business School at Torrens University of Australia, Swiss Business School of Zurich, and Geneva Business School, Geneva Switzerland, teaching Human Resource, Management, Business Ethics, Leadership, Negotiation, Organizational Behavior, and Strategic Management Programs in MBA programs throughout UAE campus locations, as well as campuses in Bahrain, Kuwait, Qatar and Saudi Arabia. His passion and energy for Human Resources, coupled with a high level of expertise and keen presentation skills, have earned Allan a distinguished reputation as a Human Resource subject matter expert as well as an effective trainer and educator.

    Allan is an active member of SHRM and is a certified SHRM-SCP. He holds Human Resource Certification Institute certifications as a Professional in Human Resources (PHR) and became certified as a global Human Resource Management Professional (SPHRi) in May, 2012 following completion of the new global pilot certification program. He also holds Australian HR certification (CAHRI) as well as chartered MCIPD level membership in UK based Chartered Institute of Personnel Development (CIPD). Allan provides HR pre-certification training for SPHRi, PHRi, PHR, SPHR and CHRM programs as well as numerous specialized Human Resource topical subjects.

    He received his Master’s degree in Human Resource Management in 2003 from U.S. based Keller Graduate School of Management, graduating “with distinction”.

PHRi Preparation Program

    *dATES ARE TENTATIVE

    Program Overview

    Earn international HR acclaim with the Professional in Human Resources – International (PHRi) from HR Certification Institute (HRCI). The PHRi (formerly the Human Resources Business Professional or HRBP), for internationally based practitioners, validates professional-level competency, knowledge and skills to help to propel your HR career forward. With the PHRi, you demonstrate mastery of generally accepted technical and operational HR principles in a single international setting.

    The PHRi certification is an internationally recognized certification for HR professionals with 1 to 4 years of actual HR experience with a straightforward and tactical approach. This program will give you the tools and information needed to pass the exam and increase your international employability.

    Program Outlines

    Module 1. Talent Acquisition 19%

    • Job Analysis and Design
    • Workforce Planning
    • Workforce Recruiting
    • Workforce Selection

    Module 2. HR Administration and Shared Services 19%

    • HR and Organization
    • Employee Life Cycle
    • Employee Attendance
    • HR Documents and Records

    Module 3. Talent Management and Development 19%

    • Performance Management
    • Employee Training
    • Employee Development
    • Talent Management

    Module 4. Compensation, Benefits, and Work Experience 17%

    • Total Rewards
    • Incentive Programs
    • Payroll and Benefits
    • Employee Value Proposition

    Module 5. Employee Relations and Risk Management 16%

    • Employee Relations
    • Employee Policies
    • Employee Safety and Health

    Module 6. HR Information Management 10%

    • Human Resource Information System
    • Information Privacy and Security

    PROGRAM FACILITATOR

    Allan Gardner, MHRM, PHR, SPHRi, CAHRI, SHRM-SCP, Chartered MCIPD

    With over 35 years of experience in the Human Resources field, Allan is a seasoned International Human Resource Professional, with a diverse background encompassing the successful management of Human Resource Departments in government, manufacturing, transportation, and service industries.  He has worked as HR Manager and Director for multi-national corporations in the United States, overseeing operations across the U.S., Mexico and Canada, as well as the Department of Homeland Security and Department of Energy in the U.S. government sector.   For the past nine years, he has worked in the United Arab Emirates and GCC countries as an HR Consultant and Expert Trainer, specializing in HR certification programs, as well as Talent Management, Business Execution, Strategic Planning, Performance Management, Managerial and Career and Succession Planning Programs.

    With a unique blending of academic and practical work experience, Allan is also an adjunct faculty member for Chifley Business School at Torrens University of Australia, Swiss Business School of Zurich, and Geneva Business School, Geneva Switzerland, teaching Human Resource, Management, Business Ethics, Leadership, Negotiation, Organizational Behavior, and Strategic Management Programs in MBA programs throughout UAE campus locations, as well as campuses in Bahrain, Kuwait, Qatar and Saudi Arabia. His passion and energy for Human Resources, coupled with a high level of expertise and keen presentation skills, have earned Allan a distinguished reputation as a Human Resource subject matter expert as well as an effective trainer and educator.

    Allan is an active member of SHRM and is a certified SHRM-SCP. He holds Human Resource Certification Institute certifications as a Professional in Human Resources (PHR) and became certified as a global Human Resource Management Professional (SPHRi) in May, 2012 following completion of the new global pilot certification program. He also holds Australian HR certification (CAHRI) as well as chartered MCIPD level membership in UK based Chartered Institute of Personnel Development (CIPD). Allan provides HR pre-certification training for SPHRi, PHRi, PHR, SPHR and CHRM programs as well as numerous specialized Human Resource topical subjects.

    He received his Master’s degree in Human Resource Management in 2003 from U.S. based Keller Graduate School of Management, graduating “with distinction”.

Finance for Non-Finance Managers

    Finance for Non-Finance Managers

    Overview

    This program is designed to help participants become more adept users of financial information. The program will explain the language of finance to enable them to contribute more effectively to business conversations about income, budgets and cost leading to better results.

    Who Should Attend this Course?

    This course explains the essential concepts of accounting and finance to managers who do not have a financial background and is tailored to the level of delegates’ experience.  It is also invaluable for people in consultancy businesses who need a solid understanding of financial measures when conducting work on their clients’ behalf or are working in-house on clients’ premises.

    Course Contents

    • Introduction to Financial Statements
    • Key Financial statements- Income statement Analysis
    • Key Financial statements -Balance sheet analysis
    • Key Financial statements -Cash flow Analysis
    • Financial Health check
    • Reading Company annual report
    • Key decisions of Financial Management
    • Investment appraisal
    • Working capital Management

     

Job Evaluation, Compensation and Benefits

    Job Evaluation, Compensation and Benefits

    Dates: 26 – 28 March, 2018

    PROGRAM OBJECTIVES:

    • Understand the basic Policies and major components of compensation.
    • Use of the various techniques in compensation such Job Analysis, Job Descriptions and Job Evaluation.
    • Conducting market surveys
    • Designing the salary structures and related financial rewards.
    • Constructing the complementary Allowances and Benefits
    • Understanding the role of non financial rewards

    WHO SHOULD ATTEND THIS COURSE?

    Directors /Managers/ Analysts/Generalists in all areas of Human Resources, as well as Specialists who focus on Compensation and Benefits and Reward. This includes all professionals working in the function who wish to acquire relevant knowledge and skills, and those working in other areas of Human Resources who wish to broaden their understanding of this important function.

    COURSE CONTENTS:

    • Employee Vs Organization Expectations
    • Main compensation and benefits objectives
    • Components of compensation and benefits
    • Company organization Structure – Skeleton of compensation and benefits
    • What is a job?
    • Worth of the job
    • Job evaluation
    • Job Analysis
    • Job description designing
    • Job description uses
    • Definition of Evaluation
    • Techniques for Job Evaluation
    • Simple Ranking
    • Paired Ranking
    • Job Classification
    • Factor Comparison
    • Factor Rating
    • Need Salary and Benefits market survey
    • Data collection options
    • Factors affecting deciding on an option
    • Use of consultants Vs Making own market survey
    • Selection of Benchmark Jobs
    • Selection of comparable companies
    • Plotting data and determining the Line of Best Fit
    • Determining the Spread
    • Determining Minima from Midpoint
    • Determining Maxima from minima
    • Designing the overlapping Grading Structure
    • Allowances and Benefits
    • Statutory Allowances
    • Supplemental Allowances
    • Work related Allowances Such as Remote Area, Shift, Disturbance,
    • Housing Allowance
    • Furniture Grant
    • Education Assistance
    • Duty Travel
    • Tickets
    • Medical
    • Insurance
    • EOSB/Pension/Provident Fund
    • Bonus
    • Profit Sharing
    • Non Financial Rewards
    • Flexi-time
    • Delegation of Authority
    • Training & Development
    • Opinion Surveys
    • Clubs Subscriptions

    Our Facilitator:

    Mustafa Nasr Bushara Nasr MSc. Human Resource Advisor/Consultant

    Dynamic & results-driven senior industry professional with nearly 37 years of experience in implementing complex cross-functional HR strategic initiatives as well as developing & implementing successful HR management strategies to support corporate mandate; demonstrated expertise in managing core HR activities related to performance management, compensations, competency mapping, career coaching, retention policies and exit formalities, employee on-boarding and inductions.

     

Recruitment and Interviewing Skills

    Recruitment and Interviewing Skills 

    Date

    2 Jan, 2018 – 4 Jan, 2018

    Time 

    1:00 pm – 6:00 pm

    Overview

    This program is designed to cover the recruitment process from beginning to end with a special focus on job descriptions, interview methods, preparation of questions and outcomes, setting up for the interview – panel, communication, etc. It will also look at how to analyse the answers, use the STAR approach, techniques to close the interview and make that final decision. Through use of different interactive techniques including role play and trivia, this course will engage and have a definite impact on your effectiveness in the recruitment and interviewing process

    Who Should Attend this Course?

    HR staff and managers which are responsible for reviewing job applications at a company, crossing out unfit candidates, selecting potential candidates, and making the final decision of who to hire, and who to let go.


     

Performance Management: Conducting Appraisals and Giving Feedback

     

    Performance Management: Conducting Appraisals and Giving Feedback

     

    Course Duration

    3 days

    Course Overview

    Increasingly, the skill of effective performance management is a must have for all managers and people in leadership positions in the workplace to drive high productivity to make a significant difference to staff retention and motivation. This 3 day interactive program will give you the essential knowledge and skills needed to support and encourage your staff to develop the appraisal and communication techniques that can be transferred into the workplace for immediate performance impact.

    WHO SHOULD ATTEND?

    Managers and supervisors who are responsible for conducting performance reviews and need to review principles of performance management, the appraisal process and feedback.

    FACILITATOR:

    Allan Gardner, MHRM, PHR, SPHRi, CAHRI, SHRM-SCP, Chartered MCIPD

    With over 35 years of experience in the Human Resources field, Allan is a seasoned International Human Resource Professional, with a diverse background encompassing the successful management of Human Resource Departments in government, manufacturing, transportation, and service industries. He has worked as HR Manager and Director for multi-national corporations in the United States, overseeing operations across the U.S., Mexico and Canada, as well as the Department of Homeland Security and Department of Energy in the U.S. government sector. For the past nine years, he has worked in the United Arab Emirates and GCC countries as an HR Consultant and Expert Trainer, specializing in HR certification programs, as well as Talent Management, Business Execution, Strategic Planning, Performance Management, Managerial and Career and Succession Planning courses.


Senior Professional in Human Resources International (SPHRi)

    Senior Professional In Human ReSOURCE InTERNATIONAL (SPHRI)

    Exam Preparation Course

    Course Duration

    5 days

    Course Overview

    The Senior Professional Human Resource International is a competency-based certification that validates a senior professional level of HR mastery, recognizing the knowledge and skills of the HR practitioner across a broad area of technical and strategic HR principles, specifically, strategy, talent management, service delivery and measurement. The program utilizes universal HR concepts that are applicable across diverse cultures, countries and regions, and prepares the HR professional with 4 to 7 years of experience with the necessary tools in preparation for the SPHRi certification examination. 

    This course is also an effective review program that demonstrates the role of HR as a strategic partner, its critical relationship with the core functional areas of the organization, the development and retention of organizational talent, and the importance of Human Resource integration from both a service delivery concept as well as an effective change agent in support of business execution and organizational success.

     

    Who Should Attend?

    The SPHRi pre-certification program is designed as both an advanced, senior HR skills program as well as a pre-certification course for those planning to sit for the SPHRi examination. The course is recommended for all HR professionals with 4 to 7 years of HR experience as well as the appropriate educational background seeking a general area of study of the technical and strategic functions of HR.

     

    Why SPHRi?

    The HRCI certifications have a long history and superiority regarding accreditation, and are widely accepted on a global basis.  Additionally, unlike the SHRM certifications (SHRM-SCP and SHRM-CP), the HRCI certifications are specialized by state (PHR-CA, SPHR-CA) by country (U.S has PHR, SPHR, GPHR) and international certifications (PHRi and SPHRi). The international HRCI programs for PHRi (junior level) and SPHRi (senior level) are a true global program that is not based on any U.S. labor law or standards, and utilize accepted international principles of HR that are widely respected and accepted across all continents. Additionally, the PHRi and SPHRi programs are currently being provided on a regular basis in Egypt where their popularity is certainly growing.آ  Sudan would be an excellent venue for this HR certification program with a great deal of growth potential and market share. Another advantage of SPHRi is the fact that examination windows not limited to certain times a year, one can take the exam all year round.

    The senior level SPHRi also requires completion of a labor law program in the country of origin of the certification holder that provides a more comprehensive standard that is customized where the HR practitioner is actually working.

    Learning Objectives and Benefits

    • Provide Human Resource strategic framework to senior professionals with 4 to 7 years of related experience in HR
    • Detail key global concepts as they relate to a variety of HR subject matter including HR as a Business Leader, Development and Talent Management, Human Resource Service Delivery, and Managing HR Measurement.
    • Integrate both the academic and application side of Human Resources principles, models, and next practice methodologies
    • Link and align the various Human Resource functions with organizational strategy, mission, vision, values and culture
    • Prepare course participants with the fundamental requirements and competencies in preparation for the global SPHRI examination in accordance with the Human Resource Certification Institute standards.

     

    Facilitator:

    Allan Gardner, MHRM, PHR, SPHRi, CAHRI, SHRM-SCP, Chartered MCIPD

    With over 35 years of experience in the Human Resources field, Allan is a seasoned International Human Resource Professional, with a diverse background encompassing the successful management of Human Resource Departments in government, manufacturing, transportation, and service industries.آ  He has worked as HR Manager and Director for multi-national corporations in the United States, overseeing operations across the U.S., Mexico and Canada, as well as the Department of Homeland Security and Department of Energy in the U.S. government sector.آ آ  For the past nine years, he has worked in the United Arab Emirates and GCC countries as an HR Consultant and Expert Trainer, specializing in HR certification programs, as well as Talent Management, Business Execution, Strategic Planning, Performance Management, Managerial and Career and Succession Planning courses.


     

CIPD Level 5

    Chartered Institute of Personnel & Development

    Level 5 INtermediate Diploma 

    in 

    Human Resource Management

    About the CIPD

    The CIPD is the professional body for HR and people development. The CIPD has been setting the benchmark for excellence in people and organization development for more than 100 years. It has more than 135,000 members across the world, provides thought leadership through independent research on the world of work, and offers professional training and accreditation for those working in HRM and learning and development.

    The CIPD is committed to being the leading, best-practice professional institute in the UK and Ireland. It exists to help its members improve the performance of their organizations and through them help increase the productivity levels of the whole economy. Its central message is that “people mean businessâ€‌. There is now strong evidence that progressive people management and development policies are the key to sustainable success in the emerging service-sector oriented knowledge economy.

    The Institute is responsible for the professional qualifications of the personnel profession and also provides a range of leading-edge training courses, workshops and seminars designed for personnel specialists, trainers, line managers, and support staff at all levels.

    For many organizations, membership of the CIPD is considered to be a pre-requisite for all those aspiring to a worthwhile career in HR and Training. In the UK today, there is little point in even applying for a job in this area without the first level of membership of the CIPD, so much is the power of a CIPD qualification.

    A CIPD qualification brings with it an identity in itself coupled with respect from colleagues and peers, and indicates a professional approach to business.

    The time has long gone when people in HR can simply stand back and watch what is happening, take a back seat and adopt a reactive role in the organization. The role and function of the HR professional has changed, radically and forever. They must be at the forefront of change, driving it, leading it, – and living it!

    BENEFITS

    1.  For the organization:

    • Having professionally qualified staff is recognized as the basic cornerstone of a corporate people structure
    • Staff who undertake this course of study invariably demonstrate a level of hidden potential – so can add value quickly to the employer
    • The programs encourage open debate and discussion so that every participant can hear the views of others from different backgrounds, organizations and cultures
    • As a result of participants getting to know each other better this widens their areas of knowledge and expertise – and increases their business network
    • Skill levels improve helping HR/HRD Staff to implement coping strategies in their day-to-day activities + overall competency levels increase
    • Each Diploma program explores the topical issues in today’s global HR/HRD market place. This ensures students acquire a breadth and depth of knowledge and skills that can be immediately implemented in the workplace.

    2.  For the Manager/Team Leader

    • Member of staff should be adopting a more structured approach to their training, learning and development
    • They should be able to understand and implement policies and procedures more effectively
    • They should be able to take greater control of their work, and contribute more efficiently to the work of the section/department
    • They will have a deeper understanding of how HR can add real value
    • They will know and understand the necessity of building and sustaining a robust internal network
    • They will act more of an internal consultant to the business.

    3.  For the Individual

    • He/She will achieve an internationally recognized qualification from the Chartered Institute of Personnel and Development.
    • Apart from gaining CIPD Associate status, every individual grows in confidence, enhances their skills levels, and is able to contribute more effectively to their role within their organization.
    • You will also receive training and guidance of the very highest order to ensure you obtain your qualification.
    • The debates will be relevant to your job, not theory, but they will relate to hard practice.
    • Qualification will mean you have a wider opportunity for future development having achieved what is now widely recognized as the International HR Passport.

     

    The delivery time

    The HR Certificate Qualification is delivered over 3 separate weeklong workshops. There is a period of around 4-5 weeks between each module (or such time as agreed with participants). This allows the participants to return to their workplace, review their learning, and complete the required workbooks and assignments. Our selected CIPD provider also maintains regular contact with the sponsoring client to advice on the progress of each participant. Participants will normally complete their qualifications within 5/6 months (or sooner).

     

    Who is a CIPD Intermediate qualification for?

    CIPD Intermediate qualifications are suitable for those:

    • looking to develop a career in HR management or development and want to study a recognized qualification
    • who need to understand the role of HRM in the wider organizational and environmental context
    • Aspiring to become a professional member of the CIPD, as an Associate member.

     

    What Qualifications do I need?

    University degree qualification is preferable; participants should currently be working within an HR or Training role. The program is delivered in English so you should be reasonably fluent in both written and spoken English, and possess a good level of IT skills.